Ballpark Policies

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Advance Tickets Sales

Can be made in person at the Gilkey Ticket Window, or over the phone by calling 859-594-4487.


Age for tickets

Kids 3 and under are free. Those with small children purchasing tickets are highly encouraged to sit in the Dugout or VIP seats as they are behind a protective net.


Alcohol Sales

We do not serve alcohol to anyone without an "over 21 wristband". Wristbands must be picked up inside the stadium at the over 21 booth.


All ticket sales are final

If a game is rained out or deemed too dangerous due to heat by the Y'alls staff, fans can exchange those tickets for any future non-premium game.



The ATM is located in the main breezeway behind home plate.



We allow outside cake into the park for parties at an upcharge of $15/cake, including the suites. Cake may also be ordered through the Y'alls from our vendor, Bean Haus. For pricing on cakes, click here to visit the Birthday Bash section and view the "Cake Add On Section".


Children's prices

All children that are 3 and under are free!

For other kids ages 4-12, to get a free ticket they must be a member of Club Y'allers. For more information, see our Club Y'allers page or visit the Team Shop.




Credit cards

The Y'alls accept Visa, Mastercard, and American Express at all ticket windows and concession stands.


Diaper Changing Tables

The family restrooms are located conveniently under the awning behind section 108, in the main entrance.



Like other entertainment venues, all ticket purchases are final and unless there is a cancellation or postponement, tickets cannot be refunded or exchanged.


Field Access

Only individuals specifically participating in Y'alls promotions, at our consent and discretion, are allowed on the field. Photos of first pitches, national anthem performers, etc are to be taken behind the wall.


First Aid

The Beacon Orithopedics First Aid Station is located on the third-base side of the concourse. If first aid is needed, please see your nearest usher or police officer.


Food and Beverage

Not allowed to be brought inside the ballpark. Violators could be subject to removal from the stadium by the Florence police.


Foul Balls

It is the fan's responsibility to be aware of objects leaving the field of play at all times. Fans also must not enter the field of play to retrieve balls or interfere with balls in play. Violators will be subject to ejection.


Handicapped Seating

Standard handicapped seating is located on the concourse behind sections 107 and 109. Please see an usher or Y'alls staff member for assistance.


Lost and Found

Items may be turned in and/or claimed at the Team Shop.